School of Media Studies

Job Opportunity: Dept. Digital Senior Manager of Digital Content at The MET

Job Description 

The Met is looking for an exceptionally talented, creative, passionate and experienced content strategist and team leader to join the Digital department, and lead digital storytelling across the The Met’s platforms.

Having just welcomed a new Museum Director, Max Hollein, to the museum, The Met is at an exciting inflection point in the evolution of its digital program, and is investing in that program with fresh ambition. The Met’s digital vision is:

To connect global audiences with The Met artworks and their interpretations, fostering art education and an understanding of the multiple entangled histories told by the Collection. By connecting their narratives with educational efforts and contemporary issues they want to make The Met one of the most accessible and relevant cultural voices for the world and in the world.

The Senior Manager of Digital Content will be responsible for working with the Chief Digital Officer and other digital and museum leaders in developing, managing and overseeing a digital content strategy that fulfills this vision.

The ideal candidate will be an experienced content strategist with a strong understanding understands of the changing media landscape, cross-platform publishing and the changing user behaviors around content consumption. They will be a visionary who is excited about the endless storytelling possibilities at The Met, and will understand how to connect The Met’s collection to global audiences in a manner that capitalizes on The Met’s strengths, and which is fresh, relevant and inspiring. An obsession with analytics, iteration and user testing is vital.

The Senior Manager of Digital Content is a leadership position within the Digital department. They are responsible for managing a Digital Content team of 20+ staff and contractors. This leader’s ability to motivate others to produce outstanding content and bring out the best their colleagues is essential.

A recent Met blog post outlines the Museum’s digital strategy [ http://bit.ly/metdstrategy ]; this role is a critical driver to implement that strategy.

PRIMARY RESPONSIBILITIES & DUTIES:

• Manage, lead, develop and mentor a 20-person team of content editors and producers
• Develop, implement and maintain a digital content strategy for the Museum
• Drive tangible and measurable results against agreed goals and KPIs
• Oversee the production and quality of content across our digital platforms
• Set and manage quality standards
• Work with curators, conservators, publishers, educators and content producers across the Museum to package their stories into compelling digital content experiences
• Build collaborations with colleagues across the department, particularly within the product development and analytics teams
• Earn project and museum-wide commitment to overall content strategy
• Manage content budgets and reporting
• Interface regularly with the Digital department leadership and museum management team to share learnings
• Other duties as assigned

REQUIREMENTS & QUALIFICATIONS:

Experience and Skills:

• 3-5 years as a content strategist, ideally at a large national or international organization
• 5+ years managing teams
• Experience working across all media: text, audio, video, images and interactive media
• Proven ability to balance priorities, projects, budgets and tasks within a complex environment
• Cultural sector/museum experience preferred
• Proven ability to deliver consistently high-quality work
• Strong problem-solving and critical-thinking skills
• Exceptional stakeholder management skills
• Exceptional communication skills
• Experience with creating content in multiple languages preferred

Knowledge and Education:

• Bachelor’s degree in Communication or related field